UNITS are kilowatt-hours shown as "units" on your AquaGib statement

You will need your AquaGib statements for the past 12 months to hand. If these are not handy, AquaGib can provide you with a copy of your 12 month history free of charge.

Arm yourself with a statement that has your account number on it (top right) and call 41288, press 1 and ask the customer service representative for a 12 month history to be prepared for you. You will then have to pick it up from their offices - the 6th floor in Leanse Place, 50 Town Range.